Personal Coaching
Reach your vision goals with a coach by your side
IrisVision is committed to helping you get the most out of your device. Your Personal Coach works with you through one-on-one sessions tailored to your specific low-vision condition and evolving needs.
Reach your vision goals
Our Personal Coaches help you learn to use your device to its fullest
Coaching Session
Your purchase of an IrisVision includes a free introductory session.
With You at Every Step
From the day you open the box, to refinements for your specific vision issues along the way, we’re here to help.
Our Coaches Share Your Experiences
Every Coach is also a low-vision person and an IrisVision user. They understand the challenges you face, and how to maximize the device’s benefits.
What to expect
What happens in a coaching session
Your session is built around your goals, and your coach guides you at your own pace:
- Fitting your IrisVision comfortably and dialing in a sharp, clear picture for your eyes
- Adjusting magnification, contrast, and brightness for the way you see
- Using the vision modes — reading, watching TV, seeing across a room, and viewing photos
- Reading mail and labels, recognizing faces, and getting back to the hobbies you love
- Using voice commands so your device responds to you, hands-free
- Connecting to your television and streaming your favorite shows
How coaching works
Personal support, from the comfort of home
Included with every IrisVision
Your purchase comes with a free introductory session — and you can receive up to three coaching sessions in all.
By phone or video
Sessions are one-on-one over the phone or video chat, so you never have to travel. Each session usually runs 50–60 minutes.
In English or Spanish
Coaching is offered in English or Spanish, and a family member or caregiver is always welcome to join you.
Help whenever you need it
Your Vision Coach calls you after your purchase to set up your first session. Questions later? Our Customer Support Team is here as your needs change.
Your coach tailors every session to your vision — whatever your condition:
Our customers love their coaches
Learning something new, made a pleasure
At IrisVision, we prioritize matching you with a Personal Coach who can help you get the most from your device. Our customers say it’s working — let IrisVision and the IrisVision Personal Coaches make it work for you.
“Myrna made it easy for me to get the most out of IrisVision in a very relaxed environment. It was like working with a friend, which makes learning something new a pleasure instead of a task. Her expert knowledge of the product was very reassuring.”
“James was my trainer and he was terrific – patient, encouraging and personable. As a result of his step-by-step coaching, I am getting better at using IrisVision every day. I can finally watch television, open the mail, and read – everything I want.”
“Myrna was my trainer and she is awesome! I give her a 10 out of 5 Stars. She was very knowledgeable about the device. She was patient and flexible in her schedule as well. I feel very fortunate to have had her as my trainer.”
In their own words
Life with an IrisVision coach
Common questions
Personal Coaching FAQ
Is coaching included with my IrisVision?
Yes. Every IrisVision includes a free introductory coaching session, and you can receive up to three sessions in all.
What happens during a session?
Your coach helps you set up the device, adjust it for your vision, and learn the modes for reading, watching TV, recognizing faces, and more.
How long is a session?
Each session usually lasts 50–60 minutes, though it varies with your comfort level and goals.
Do sessions happen by phone or in person?
Coaching is done one-on-one over the phone or video chat, so you never have to travel.
What languages are sessions offered in?
Coaching sessions can be done in English or Spanish.
Do I need any tech experience?
Not at all. Your coach guides you step by step — and they’re a low-vision IrisVision user themselves.
How do I schedule a session?
Your Vision Coach calls you after your purchase to set up your first session. You can also reach our Support Team toll-free at +1-855-207-6665 during business hours.