Can I use the device as a personal phone?
Your Vista device should be used only with the preloaded IrisVision software. Downloading additional apps is not advised, as they may conflict with our software.
Can I use the Vista device to make phone calls?
Vista cannot make phone calls; the phone does not have cellular service.
My device won’t power on. What should I do?
Make sure the device is connected directly to the charging cable and that the outlet is supplying power. Then press and hold the power button for 5 seconds until the screen lights up.
My voice commands aren’t working. How do I fix it?
First, open Settings and make sure the volume is turned up. Then exit to the device settings and confirm that Do Not Disturb is off and the volume is at a comfortable level.
How often should I restart my device?
We recommend restarting your Vista once every 30 days to keep it running smoothly.